About Us
Phoenix Energy Services is a member company in the Phoenix Holding Group. From our inception in 2001, we have grown from a 2-employee organisation, to a business that has 54 skilled staff completing around 30,000 jobs per year and also retains a number of sub-contractors for peak workload management. With a turnover of over £2 million and a 20% growth year-on-year, we are now a significant player in the Northern Ireland natural gas market.
Above: Members of the Phoenix Energy Services Team at our Headquarters in Belfast
Paul McKee, General Manager, states;
“We identified a gap in the growing natural gas market for domestic boiler maintenance and repair services and decided to nurture and develop it. It has been a great success with 54 staff now employed and all our engineers providing a multi-skilled customer-focused service. Alongside the emergency response service and the meter maintenance that we provide to support the parent company, the development of the maintenance market has been a major factor in our success as a business.”
Phoenix Energy Services is a customer-focused business and we regularly review the products and services we have on offer. If there is something not covered in the following pages Contact Us and we will be pleased to advise you on how we can help with these, or our specialist consultancy services.
Our products and services include:
- Boiler maintenance and inspection
- Boiler repair
- Peace of mind boiler insurance cover (XC)
- Landlord’s inspection
- Carbon Monoxide detection equipment and installation
- Meter Reading Services
In terms of emergency service provision, our parent company Phoenix Natural Gas is required to attend any reported smell of gas to its free phone number within one hour of receipt of the call. A level of service never provided before to the Northern Ireland gas industry, Phoenix Energy Services attend all concerns for safety of this nature within these standards and reassure the customer accordingly. Gas safety is the number one reason for our existence so we give each call the utmost priority on all occasions ensuring our staff are trained and audited to the highest possible levels.
Over the next 12months, we will carry out over 30,000 engineer visits and over 200,000 meter reading activities from our Meter Reading Division. During any of our customer visits we wish to provide you with a professional and friendly service. Your views are important to us so please help us by completing our Customer Satisfaction Questionnaire, available from any Phoenix Energy Services engineer or by filling in our online questionnaire - click here.
PES currently run a Modern Apprenticeship Scheme for young people interested in a career in the natural gas industry. We place advertisements in the local press in April/ May with interviews taking place in June. For further details contact the HR Department, Phoenix Natural Gas, 197 Airport Road West, Belfast, BT3 9ED.
To find out more about any of our products and services, give us a call on 08454 55 55 55* or fill in our online form.
*Calls cost from 3p per minute from a BT landline. Calls from other networks may vary.
