Understanding Your Standard Credit Gas Bill
If you can't understand your gas bill, contact us on 0845 900 5253*. One of our fully trained staff can help you. You can also use the information on the back of your gas bill to work it out. Each section of the bill is marked with a number - you can find the explanation for each section by looking at the corresponding number here.
1. If you have any questions about your bill, please contact us.
2. Unique Customer Reference Number - quote this when you contact us.
3. Energy Factor - the number of kilowatt hours (kWh) in each cubic metre of gas supplied to you. This will vary as it is based on a daily average.
4. Meter Serial Number - your unique meter number.
5. Gas Consumption - the amount of gas you used in the period (in m 3 ). Subtract your previous meter reading from your current meter reading.
6. Gas Consumption - the amount of gas used in the period in kWh. To convert to kWh, multiply the m 3 figure by the Energy Factor shown on the top of your bill.
7. The tariff is what we charge per unit rate of gas.
8. The cost of total units used.
9. Discount for the period – the amount you saved by paying by Direct Debit.
10. VAT charged at the appropriate rate.
11. Total Charge - for the period covered by this bill.
12. Bank Giro - for you to pay your gas bill, free of charge, at any Northern Bank branch or directly to us.
13. Payments Received - the amount of payments made towards your gas account.
Standard Credit Gas Bill
*Calls cost from 3p per minute from a BT landline. Calls from other networks may vary.
